Reset a Frozen Infotainment Screen

Last updated: June 10, 2026

If the touchscreen in your Škoda Kamiq (Mk1, NW4, 2019–Present) has frozen, gone black, or stopped responding to taps, you can force a reboot yourself in under a minute — no tools, no garage.

Which system is in your Kamiq

The Kamiq was, alongside the Scala, one of the first VW Group cars to launch on the MIB3 infotainment generation. By trim you have the entry Swing radio, the 8-inch Bolero, or the 9.2-inch Amundsen navigation unit — there is no Columbus in the Kamiq. The entry Swing keeps a rotary volume knob; Bolero and Amundsen use a touch slider with a power/mute pad below the free-standing glass display. A black screen, a frozen map, or a unit stuck on the ŠKODA logo is almost always a software lock-up, not a hardware fault.

Soft reset (reboot) the screen

Do this parked, ignition on, so the unit stays powered.

1. Find the power/mute control below the screen — a rotary knob on Swing, or the leftmost pad of the touch slider on Bolero/Amundsen.
2. Press and hold it — on the touch pad keep your finger pressed for about 10 seconds; on the knob hold for 10–15 seconds.
3. Wait for the screen to go black; the ŠKODA logo then appears.
4. Release and wait 30–60 seconds for the home screen to reload. Touch and audio should return.

Safe — no data loss

The reboot is the equivalent of restarting a phone. It does not erase radio presets, navigation favourites, paired phones, or settings. The unit simply reloads its software, so you can do it as often as you need.

If it stays frozen

• Hold longer. If 10 seconds did nothing, try again and keep the power control pressed for up to 20–30 seconds.
• Let it sleep. Switch the ignition off, lock the car with the key, and walk away for about five minutes so the electronics power down; then unlock and restart.
• Check for a software update. As an early MIB3 launch car, the Kamiq saw several firmware fixes for freezes and Bluetooth drops; Amundsen updates over the air, while Bolero takes a USB update from Škoda’s update portal.
• Pull the fuse (last resort). If nothing else works, removing the infotainment fuse for about 10 seconds force-cuts power. Check the fuse chart in your handbook first.

Factory reset (erases data)

A factory reset is separate from the reboot and only worth doing if you are selling the car or chasing a deep, persistent glitch. On the Kamiq it lives under Menu → Settings → System → Factory settings. It erases presets, paired phones, and saved destinations, so only do it deliberately.

Frequently Asked Questions

My Kamiq has no volume knob — how do I reboot it?

On Bolero and Amundsen cars, press and hold the power/mute pad at the left end of the touch slider below the screen for about 10 seconds until the ŠKODA logo appears. Swing cars use the rotary knob.

Will I lose my saved radio stations?

No. The reboot keeps presets, navigation favourites, and paired phones. Only a deliberate factory reset from the menu clears them.

The digital assistant Laura stopped responding — will a reboot help?

Yes. Laura and the online services run on the same head unit, so a power-pad reboot clears a stuck voice assistant along with a frozen screen.

Is it safe to drive with the screen frozen?

Yes. The infotainment unit is independent of the engine and driving systems — you only lose audio, Bluetooth, and navigation. Reboot when you are safely parked.

Does the Kamiq have wireless SmartLink?

Yes, on Bolero and Amundsen. If wireless Android Auto or CarPlay drops out, a quick reboot usually restores it without re-pairing.

If a warning light or fault message stays on the dash after the reboot, the car may have stored a diagnostic trouble code — you can look it up on autodtcs.com.