These instructions apply to the Land Rover Range Rover Sport Mk2 (L494) 2013-2022.
For other models, please choose your vehicle here.
If the touchscreen in your Land Rover Range Rover Sport (L494, 2013–2022) has frozen, gone black, or stopped responding, you can force the infotainment unit to reboot from the driver’s seat in under a minute — no tools and no loss of your saved settings. The L494 ran two very different systems over its life, including the dual-screen Touch Pro Duo, so the right method depends on the model year.
Which infotainment system your L494 has
Launch cars (2013–2017) used the single 8-inch InControl Touch head unit with a rotary volume/on-off knob. The 2018 facelift introduced the striking InControl Touch Pro Duo — two stacked 10-inch glass touchscreens, the lower one handling climate, Terrain Response and seats. Touch Pro / Touch Pro Duo are the units owners most often report freezing, lagging on start-up, or leaving one screen blank. Both reboot through the power/volume control; the Duo simply reinitialises both screens.
Soft reset (frozen screen, keeps all data)
- Keep the vehicle switched on so the screen has power — the engine does not need to be running.
- Find the round volume / on-off knob on the centre console.
- Press and hold it for about 10–20 seconds. Keep holding past the point where the audio mutes.
- The screen goes black, then the Land Rover logo reappears — that is the unit rebooting. On a Touch Pro Duo, both the upper and lower screens will go dark and restart together.
- Release and wait up to a minute for the home screen(s) to finish loading before touching anything.
Is this safe? Will I lose anything?
Yes, it is safe, and no — a soft reset only power-cycles the head unit. Radio presets, paired phones, navigation favourites and your seat/climate/audio settings are stored in permanent memory and survive the reboot. It is the same as restarting a hung phone, and you can do it as often as needed.
If the screen stays frozen
- Hold longer. Touch Pro Duo often needs the full 15–20 seconds; releasing early only mutes the audio.
- One screen blank? A blank lower screen on the Duo is a common fault — the full reboot usually brings it back; if not, a dealer software update for Display Modules A and B is the fix.
- Lock and walk away for 5–10 minutes so all modules sleep, then restart.
- Try the InControl app — locking the doors via the app, then starting normally, clears some hangs.
- Pull the radio fuse for a couple of minutes, or as a last resort disconnect the 12V battery for 15–20 minutes (this clears station memories).
Factory reset (erases personal data)
Only needed for selling the car or chasing a deep fault — it wipes paired phones, accounts, favourites and settings. On Touch Pro / Touch Pro Duo go to Settings → All settings → System → Reset (or Restore factory settings). On the early Touch system some builds have no visible factory-reset entry, in which case the dealer performs it through the diagnostic tool. Always try the soft reset first.
Frequently Asked Questions
How do I reboot the Range Rover Sport L494 screen?
Hold the centre-console volume / on-off knob for about 10–20 seconds until the Land Rover logo reappears. On the Touch Pro Duo both screens reboot together. There is no separate reset button.
My lower (climate) screen has gone blank — how do I fix it?
A blank lower screen is a well-known Touch Pro Duo fault. Force a full reboot with the volume knob; if it does not return, the dealer reflashes the two Interactive Display Modules (A and B), which usually cures it.
Why does my Touch Pro Duo keep freezing?
The 2018-on InControl Touch Pro Duo is a known weak point — it can lag on start-up or hang on the logo. JLR issued software updates and a 2024 settlement covered Touch Pro reliability. A dealer software update usually reduces repeat freezes.
Will rebooting delete my presets or paired phone?
No. A soft reset only restarts the unit; presets, paired devices and favourites are kept. Only a factory reset or a long battery disconnect erases them.
Do I need the engine running to reset it?
No — the ignition just needs to be on so the screens are powered. You can reboot parked with the engine off.
If a fault code appeared around the freeze, decode it on our sister site autodtcs.com to check whether it is infotainment-related.
Independent guide — not affiliated with Land Rover. Always follow your official service manual and safety precautions. Read our full disclaimer.