These instructions apply to the Land Rover Discovery Mk5 (L462) 2017-Present.
For other models, please choose your vehicle here.
If the touchscreen in your Land Rover Discovery (L462, 2017–Present) has frozen, gone black, or stopped responding, you can force the infotainment unit to reboot from the driver’s seat in under a minute — no tools and no loss of your saved settings. The fifth-generation Discovery launched with InControl Touch Pro and later moved to Pivi Pro, so the right hold time depends on the model year.
Which infotainment system your L462 has
Launch cars (2017–2020) used the 10-inch InControl Touch Pro head unit — the sharper interface that is also the one owners most often report freezing, lagging on cold start-up, or hanging on the Land Rover logo. From the 2021 model-year update, the Discovery switched to Pivi Pro, which has its own backup battery, boots fast and receives over-the-air (OTA) updates, making it far more stable. Both systems reboot through the power/volume control; only the hold time differs.
Soft reset (frozen screen, keeps all data)
- Keep the vehicle switched on so the screen has power — the engine does not need to be running.
- Find the round volume / on-off knob on the centre console beneath the display.
- Press and hold it: about 10–15 seconds for InControl Touch Pro, or 20–25 seconds for Pivi Pro. Keep holding past the point where the audio mutes.
- The screen goes black, then the Land Rover logo reappears — that is the unit rebooting.
- Release and wait up to a minute for the home screen to finish loading before touching anything.
Is this safe? Will I lose anything?
Yes, it is safe, and no — a soft reset only power-cycles the head unit. Radio presets, paired phones, navigation favourites and your seat/audio settings are stored in permanent memory and survive the reboot. It is the same as restarting a hung phone, and you can do it as often as needed.
If the screen stays frozen
- Hold longer. Touch Pro often needs the full 15 seconds; Pivi Pro reboots nearer 20–25. Releasing early only mutes the audio.
- Reboot twice on Pivi Pro if a stalled over-the-air update left it stuck.
- Lock and walk away for 5–10 minutes so all modules sleep, then restart.
- Try the InControl app — locking the doors via the app, then starting normally, clears some hangs.
- Pull the radio fuse for a couple of minutes, or as a last resort disconnect the 12V battery for 15–20 minutes (this clears station memories).
Factory reset (erases personal data)
Only needed for selling the car or chasing a deep fault — it wipes paired phones, accounts, favourites and settings. Go to Settings → All settings → System → Reset (or Restore factory settings / Clear personal data), confirm, and let the unit reboot itself. Always try the soft reset first; a frozen screen almost never needs a factory wipe.
Frequently Asked Questions
How do I reboot the Discovery L462 screen?
Hold the centre-console volume / on-off knob until the Land Rover logo reappears — about 10–15 seconds on InControl Touch Pro, or 20–25 seconds on the later Pivi Pro. There is no separate reset button.
How do I know which system my Discovery has?
2017–2020 cars have InControl Touch Pro; the 2021-on update brought Pivi Pro (profile setup, over-the-air updates, near-instant boot). The model year is on the door-jamb sticker.
Why does my Touch Pro keep freezing?
The 2017–2020 InControl Touch Pro is a known weak point — it can lag on cold start or hang on the logo. JLR issued software updates and a 2024 settlement covered Touch Pro reliability. A dealer software update usually reduces repeat freezes.
Will rebooting delete my presets or paired phone?
No. A soft reset only restarts the unit; presets, paired devices and favourites are kept. Only a factory reset or a long battery disconnect erases them.
Do I need the engine running to reset it?
No — the ignition just needs to be on so the screen is powered. You can reboot parked with the engine off.
If a fault code appeared around the freeze, decode it on our sister site autodtcs.com to check whether it is infotainment-related.
Independent guide — not affiliated with Land Rover. Always follow your official service manual and safety precautions. Read our full disclaimer.