These instructions apply to the Mazda CX-5 Mk2 (KF) 2017-Present. For other models, please choose your vehicle here.
Last updated:
If the one-touch (auto up/down) windows on your Mazda CX-5 Mk2 (KF, 2017–present) have stopped working — or only move while you hold the switch, usually after a battery disconnection or a flat battery — each window needs re-initialising so it relearns its travel. It’s a quick no-tools job.
Why One-Touch Stops Working
Each window motor stores its closed position so the auto function and the anti-trap (pinch protection) know where the glass stops. Cutting power clears that memory, so the window only inches while you hold the switch. Re-initialising restores normal operation.
How to Re-initialise the CX-5 Mk2 Windows
Work one window at a time from its own switch, with the ignition on:
- Press and hold the switch in the OPEN direction until the window is fully open, then release.
- Press and hold the switch in the CLOSE direction until the window is fully closed, and keep holding for about 2 seconds after it’s shut.
- Release the switch and test the one-touch function — a single tap should now run the window automatically. Repeat for each window that lost it.
If It Still Won’t Auto-Close
- Repeat the procedure — the 2-second hold after the glass reaches the top is what registers the limit.
- Make sure the glass reaches the very top and bottom — grit or ice in the runner can stop it short.
- After a battery disconnection this is the step Mazda lists to restore the windows.
Frequently Asked Questions
Why did my CX-5 windows lose auto after the battery was off?
Disconnecting power wipes the stored positions, so auto and anti-trap switch off until you re-teach each window.
The window only moves while I hold the switch — same fault?
Yes — the open-fully / close-and-hold routine re-teaches it and one-touch returns.
The window bounces back down when closing — why?
That’s the anti-trap protection reacting because the limit isn’t learned. Complete the routine and it clears.
Do I need any tools?
No — just the door switches with the ignition on.
To clear a service reminder after maintenance, see our CX-5 Mk2 service reset guide. For warning lights, look up the code on autodtcs.com.
Disclaimer: The information on this page is provided for general guidance only. Always follow your official service manual and safety precautions when working on your vehicle. We are not responsible for errors, omissions, or any damage resulting from the use of this information.
This website is an independent resource and is not affiliated with, endorsed by, or sponsored by Mazda. All trademarks and brand names belong to their respective owners.