These instructions apply to the Hyundai Tucson Mk3 (TL) 2015-2020. For other models, please choose your vehicle here.
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When the infotainment screen in your Hyundai Tucson Mk3 (TL, 2015–2020) freezes — navigation stuck, taps ignored, or a black display while the audio plays on — you can reboot it yourself in seconds without losing any settings. The TL Tucson used Hyundai’s 5-inch, 7-inch or 8-inch Display Audio / AVN navigation units across its run, and all of them restart the same way.
The Infotainment System in This Tucson
Base TL Tucsons had a small audio screen; mid and upper trims got the 7-inch or 8-inch Display Audio, with built-in AVN navigation on the top spec. Apple CarPlay and Android Auto (wired) arrived on this car from around the 2017 model year via a software update. The Power / Volume knob beside the screen is the reboot control.
Soft Reset (No Data Loss)
- Leave the ignition on (engine running or ACC).
- Press and hold the Power / Volume knob for about 5–10 seconds until the screen blanks.
- The Hyundai logo reappears as the unit restarts — release and wait for the home screen.
If your Tucson’s unit has a small RESET pinhole on the faceplate near the knob, press it briefly with a paperclip or pen tip for the same reboot.
This Is Safe — Nothing Is Erased
A reboot only restarts the software. Paired phones, radio presets, saved navigation destinations and your display settings all stay put.
If It Stays Frozen
- Unplug the USB cable feeding CarPlay/Android Auto — a worn cable often locks the projection screen.
- Switch the ignition off, lock the car, wait 2–3 minutes, then restart.
- Update the Display Audio / navigation software from update.hyundai.com via USB — the TL Tucson got the update that both added phone projection and cured several freeze bugs.
- If it still won’t clear, disconnect the 12 V battery for ~15 minutes — see our Tucson Mk3 battery guide.
Factory Reset (Erases Your Data)
Only for persistent faults: tap Setup / Settings → General → Reset (or “Factory Reset”) and confirm. This returns the unit to showroom state — paired devices, presets, saved destinations and preferences are all deleted — so reserve it for when a reboot won’t hold.
Frequently Asked Questions
My TL Tucson never had CarPlay — can I add it?
From roughly the 2017 model year, the Display Audio update from Hyundai enables wired CarPlay/Android Auto. Earlier units may not support it — check your unit’s eligibility on update.hyundai.com.
Will the knob-hold erase my sat-nav favourites?
No. Only a factory reset removes saved destinations; the reboot keeps everything.
Where is the reset button on the Tucson Mk3?
It is the Power / Volume knob — hold it about 10 seconds. Some units also have a small reset pinhole near the knob.
The reversing camera freezes with the screen — same fix?
Yes. The camera feed runs through the same head unit, so a reboot restores it.
Black screen but the radio still plays — is it broken?
Almost never. That is the standard soft-reset case; hold the Power knob for 10 seconds.
If a warning light appeared alongside the glitch, look up the code on autodtcs.com.
Disclaimer: The information on this page is provided for general guidance only. Always follow your official service manual and safety precautions when working on your vehicle. We are not responsible for errors, omissions, or any damage resulting from the use of this information.
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