Reset a Frozen Infotainment Screen

Last updated: June 12, 2026

If the touchscreen in your Peugeot 5008 (Mk2/P87, 2017–Present) has frozen, gone black, or stopped responding to taps, you can force the head unit to reboot yourself in under a minute — no garage, no tools, and without losing your radio presets or paired phones.

Which system is in your Mk2 5008

The second-generation 5008 shares its dash with the Mk2 3008: an i-Cockpit with an 8-inch centre touchscreen running the NAC head unit. There is no rotary knob. A row of toggle-style “piano key” switches sits below the screen, and the paddle marked with a phone symbol is the control you hold to force a reboot. Freezes, slow boots and black screens on this NAC unit are common and well documented — in nearly every case it is a software lock-up the reboot will clear, not a dead display.

Soft reset (reboot) the touchscreen

Do this parked, with the ignition on so the unit keeps its power.

1. Find the phone-symbol piano key in the toggle row beneath the screen.
2. Press and hold it for about 8–10 seconds — hold straight through the point where the audio cuts out.
3. When the screen goes black, release the key.
4. The Peugeot lion logo appears as the NAC system restarts; let it boot.
5. Wait up to a minute for the home screen to reload — radio, Bluetooth, Apple CarPlay / Android Auto and media return on their own.

Will this erase anything? No

The reboot is completely safe. It does not wipe your radio presets, navigation favourites, paired phones, or settings — it simply restarts the head unit’s software, exactly like restarting a phone. Use it as often as the screen plays up.

If the screen stays frozen

• Hold longer. If 8–10 seconds did nothing, repeat and keep the phone key held for a full 15–20 seconds before the display blanks.
• Unplug any USB device. A faulty stick or phone cable in the USB port is a common NAC freeze trigger — remove it and reboot.
• Let the car sleep. Switch off, lock the car and walk away for five minutes so the electronics fully power down, then unlock and restart.
• Check for a software update. Peugeot has issued NAC firmware that cures freezing, slow starts and the black-screen fault; download it by VIN from the Peugeot Update site to a FAT32 USB stick, or have a dealer flash it.
• Pull the fuse (last resort). With the car off, remove the head-unit fuse for one to two minutes and refit it to force a cold restart. Check the owner’s manual fuse chart for the infotainment position before pulling anything.

Factory reset (erases data — rarely needed)

A factory reset is separate from the reboot and only worth doing if you are selling the car or chasing a deep, persistent glitch. Go to Settings → System → Factory Reset, confirm, and wait for the system to reboot. It erases presets, paired phones and navigation history, so only do it deliberately.

Frequently Asked Questions

There is no knob on my 5008 — how do I reset the screen?

Correct, the Mk2 i-Cockpit has no rotary control. The reboot is a long hold of the chrome phone-symbol piano key in the toggle row below the screen, not a press on the glass.

Is the 5008 reset the same as the 3008?

Yes. The Mk2 5008 and Mk2 3008 use the same NAC head unit and i-Cockpit dash, so the phone-key reboot is identical on both.

Will the phone-key reboot lose my Bluetooth pairings or presets?

No. The piano-key reboot keeps every preset, favourite and paired phone. Only the menu-driven factory reset clears them.

Is it safe to drive with the screen frozen?

Yes. The touchscreen is separate from the engine and braking systems — you only lose audio, Bluetooth and navigation. Reboot once you are safely parked.

The screen is stuck on the Peugeot logo — what now?

A unit looping on the lion usually needs a full power-down. Repeat the phone-key hold for 15–20 seconds; if it still loops, lock the car and leave it five minutes. Persistent boot-loops point to a firmware update being due.

If a warning light or fault message stays on the dash after the reboot, it may have stored a diagnostic trouble code — you can look it up on autodtcs.com.