These instructions apply to the Hyundai Kona Mk2 (SX2) 2023-Present.
For other models, please choose your vehicle here.
If the touchscreen in the second-generation Kona freezes, shows a black screen or stops responding, a forced reboot usually clears it. Holding the power knob restarts the system while keeping your settings and paired phones. A full factory reset is available separately if a reboot is not enough.
Before you start
- A reboot keeps your settings and Bluetooth pairings; a factory reset erases them.
- Park safely before you start, as the screen will go dark during the restart.
- Locate the power/volume knob on the infotainment unit.
- Press and hold that knob for about 10 seconds.
- Keep holding until the screen goes completely dark.
- Release when the Hyundai logo reappears and let the system boot fully.
- Check that touch response has returned and your pairings are still listed.
- If the fault persists, open Setup, then the general or system settings, and choose the factory reset option, accepting that this erases pairings and preferences.
FAQ
Will a reboot delete my Bluetooth pairings or settings?
No. The forced reboot only restarts the software. Your paired phones, radio presets and preferences are retained. Only a factory reset from the Setup menu clears them.
The screen stays black after holding the knob. What next?
Give it a full minute to complete the restart before deciding. If it still will not boot, try again, and if the fault continues consider a 12V battery reset, since a weak 12V supply can leave the system unstable.
When should I use the factory reset instead?
Use it only when repeated reboots fail to fix persistent freezing or corrupted settings. Because it wipes pairings and preferences, treat it as a last step and be ready to set the system up again.
Independent guide — not affiliated with Hyundai. Always follow your official service manual and safety precautions. Read our full disclaimer.