These instructions apply to the Nissan Micra Mk5 (K14) 2017-Present.
For other models, please choose your vehicle here.
If the touchscreen in your Nissan Micra (Mk5, K14, 2017–present) has frozen, gone black, or stopped answering taps — or Apple CarPlay / Android Auto has locked up — you can force the NissanConnect unit to restart yourself in about a minute. The Micra drives normally while the screen is stuck; the fault is in the infotainment module only.
The system in this Micra
The fifth-generation K14 Micra uses a 7-inch NissanConnect touchscreen on Acenta trim and above, with Apple CarPlay and Android Auto on the higher-spec cars and built-in navigation on top trims. Entry Visia cars get a simpler radio without the touchscreen. The touchscreen unit is the one that freezes, and it reboots from the rotary power knob.
The reboot control is the Power/Volume knob beside the screen: press in to mute, turn for volume, hold to force a restart.
Soft reset (reboot the screen)
Park the Micra and keep the ignition on so the unit stays powered.
- Find the Power/Volume knob on the centre stack.
- Press and hold it in — a continuous press, not a tap.
- Keep holding for about 10 seconds until the screen goes black and the Nissan logo reappears.
- Release the knob; the system reloads on its own.
- Give it up to a minute before the radio, Bluetooth and touch respond again.
Safe — it loses no data
The power-knob reboot does not erase presets, paired phones, saved destinations or your CarPlay/Android Auto setup. It just reloads the software. Repeat as needed.
If it stays frozen
- Hold longer. If 10 seconds did nothing, retry and hold the knob for 15–20 seconds.
- Unplug your phone. If the freeze began with CarPlay or Android Auto, disconnect the USB cable, reboot, then reconnect using the front data USB port.
- Cycle the ignition fully. Switch off, open the driver’s door, lock the car and leave it a few minutes so the module powers down; then unlock and restart.
- Ask about a software update. Recurring freezes are often firmware-related; a Nissan dealer can flash the latest NissanConnect software for the K14.
Factory reset (erases data)
Only needed when selling the car or chasing a glitch the reboot will not clear. Open Settings → System → Factory Reset and confirm. This wipes paired phones, call history, presets and saved destinations back to factory defaults — not the fix for an everyday freeze.
Frequently Asked Questions
Where is the reset on the Micra’s touchscreen?
There’s no separate reset button — press and hold the Power/Volume knob beside the screen for about 10 seconds until the Nissan logo appears.
Will rebooting delete my Bluetooth pairings and presets?
No. Only the Factory Reset in Settings clears them. The power-knob restart keeps everything.
CarPlay locked up the whole screen — will the reboot fix it?
Usually yes. Reboot with the power knob; if it keeps freezing on connection, unplug the phone first, reboot, then reconnect using the data USB port.
My base Visia Micra has no touchscreen — how do I reset it?
On the radio-only cars, hold the radio’s power button for about 10 seconds or cycle the ignition. If it stays blank, briefly disconnecting the 12V battery resets it.
Is it safe to drive with the screen frozen?
Yes. NissanConnect is separate from the engine and brakes — you only lose media, phone and navigation. Reboot when safely parked.
If a warning light or fault message stays on the dash after the reboot, the car may have stored a diagnostic trouble code — you can look it up on autodtcs.com.
Independent guide — not affiliated with Nissan. Always follow your official service manual and safety precautions. Read our full disclaimer.