These instructions apply to the Chevrolet Trax Mk1 2013-2016.
For other models, please choose your vehicle here.
If the MyLink screen in your Chevrolet Trax (2013–2016) has frozen on the Chevrolet logo, gone black, or stopped responding to taps, you can force it to reboot yourself in under a minute — no tools and no loss of presets or pairings. The Trax was sold with the 7-inch MyLink touchscreen as a headline feature, so this is one of the few small Chevrolets where almost every car has a screen to reset.
The Trax MyLink system
The Trax shares its 7-inch MyLink colour touchscreen with the Spark and Sonic of the same era. It handles radio, Bluetooth phone, smartphone apps and (on later cars) Apple CarPlay/Android Auto. A frozen MyLink is almost always a software lock-up inside the radio module — the car drives normally while the display sticks. Because the touchscreen won’t answer while it’s locked, you reboot it with the unit’s hard buttons.
Soft reset (reboot) the MyLink screen
Park the Trax and keep the ignition in the ON/accessory position so the radio stays powered.
- Find the Power/Volume knob on the MyLink unit (its centre is the on/off press).
- Press and hold that knob for about 10–15 seconds. On this 7-inch MyLink the reboot can also be done by holding Home + Seek-forward (>>) together for ~10 seconds.
- Keep holding until the screen goes black and the Chevrolet logo reappears.
- Release and give it up to a minute to reload before expecting touch and audio to respond.
Safe — it loses no data
This reboot does not erase your presets, paired phones or MyLink settings — it only reloads the software, like restarting a phone. Repeat it as often as you need with no risk to saved data.
If it stays frozen
- Hold longer. If a 10-second hold did nothing, retry for a full 20–30 seconds.
- Cycle the ignition fully. Switch off, open the door, lock the car and walk away for a few minutes so the radio powers right down, then restart.
- Pull the radio fuse (reliable last resort). With everything off, remove the radio/infotainment fuse — the fuse-box lid (engine bay or the panel at the left end of the dash) lists it as “RADIO” or “INFO”. Wait 30–60 seconds and refit it to force a hard power-down. This is the go-to fix for the Trax’s known habit of freezing or restarting on its own.
- Disconnect the battery briefly. If you cannot find the fuse, disconnecting the negative terminal for a minute does the same job.
Factory reset (erases data)
Only do this if a recurring glitch survives a normal reboot, or you are selling the car. On the MyLink touchscreen open Settings and choose Restore / Return to factory settings. This wipes paired phones, presets, favourites and personal settings back to factory defaults — note anything you want to keep first. Persistent freezing on the Trax is often cured for good by a dealer MyLink software update rather than a reset.
Frequently Asked Questions
Why does my Trax MyLink keep freezing or restarting?
It’s a known software quirk on the 2013–2016 7-inch MyLink. The button reboot clears it each time; if it keeps happening, a fuse-pull power-down or a dealer software update usually fixes it permanently.
Will the reboot delete my presets or paired phone?
No. Only the factory reset in Settings clears them. The button reboot keeps everything saved.
The screen is completely black and the knob hold does nothing — what now?
Pull and refit the radio fuse, or briefly disconnect the negative battery terminal, to force a full power-down. If it still won’t light up, the touchscreen or module may have a hardware fault — a known weak point on these units.
Is it safe to drive with the screen frozen?
Yes. The radio is separate from the engine and brakes, so you only lose audio, phone and media. Reboot when safely parked.
A warning light stayed on after the reboot — is that connected?
No, the two are unrelated. A light that stays on may mean a stored fault code — look it up on autodtcs.com.
If a warning light or fault message stays on the dash after the reset, the car may have logged a diagnostic trouble code — you can decode it on autodtcs.com.
Independent guide — not affiliated with Chevrolet. Always follow your official service manual and safety precautions. Read our full disclaimer.