These instructions apply to the Mercedes CLA Mk2 (C118) 2019-Present. For other models, please choose your vehicle here.
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If the one-touch (auto up/down) windows stop working on your Mercedes-Benz CLA (C118, 2019–present) — usually after the battery was disconnected or went flat — the window motor has lost its learned end-stops and anti-trap reference. Re-teaching it takes seconds per door, no tools.
Why It Happens
The window controller remembers the fully-closed position so one-touch can stop correctly and the anti-trap can work. A power interruption clears that memory, leaving only hold-to-move operation.
How to Re-initialise a Window
- Sit in the car with the door closed and the ignition on.
- Pull the switch up to fully close the window and keep holding for a few seconds after it stops.
- Release, then push the switch down to fully open and hold a moment at the bottom.
- Pull up again to fully close and hold for a few seconds at the top.
- Release and test one-touch up and down — it should now run on its own.
Repeat for each affected window using its own switch.
If One-Touch Still Doesn’t Work
- Hold a little longer at the fully-closed stop — the controller needs to register the top limit.
- Make sure the door is shut and the battery is healthy during the learn.
Frequently Asked Questions
Why did my CLA windows stop going up automatically?
A battery disconnect or flat battery wiped the learned position; re-initialise to restore one-touch.
How do I reset the auto window on a Mercedes CLA?
Hold the switch up to fully close and keep holding a few seconds; if needed, fully open and fully close again, holding at the top.
Do I have to do every window?
Only the ones with one-touch — re-teach each from its own switch.
Do I need a tool?
No — it’s done entirely from the window switches.
This is the step most owners miss after battery work — see our CLA battery guide. For warning lights, look up the code on autodtcs.com.
Disclaimer: The information on this page is provided for general guidance only. Always follow your official service manual and safety precautions when working on your vehicle. We are not responsible for errors, omissions, or any damage resulting from the use of this information.
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