Reset a Frozen Infotainment Screen

If the touchscreen in your Peugeot 2008 (Mk2/P24, 2019–Present) has frozen, gone black, or stopped responding to taps, you can force the head unit to reboot yourself in under a minute — no garage, no tools, and without losing your radio presets or paired phones.

Before you start

• The Mk2 i-Cockpit runs Peugeot’s NAC head unit (branded 3D i-Connect on navigation cars) — there is no rotary volume knob.
• The reboot control is the SRC (source) key — the control that also adjusts the volume — in the row of buttons below the screen, not a press on the glass.
• Do this parked, with the ignition on so the unit keeps its power.

Soft reset (reboot) the touchscreen

1. Find the SRC (source) key (the on/off and volume control) in the button row beneath the screen.
2. Press and hold it — keep holding straight through the point where the audio cuts out, roughly ten seconds.
3. When the screen goes black, release the key.
4. The Peugeot lion logo appears as the NAC system restarts; let it boot.
5. Wait up to a minute for the home screen to reload — radio, Bluetooth, Apple CarPlay / Android Auto and media return on their own.

If the screen stays frozen

• Hold longer. If a short hold did nothing, repeat and keep the SRC key held for a full fifteen seconds or so before the display blanks.
• Unplug any USB device. A faulty stick or phone cable in the USB port is a common NAC freeze trigger — remove it and reboot.
• Mind the touch-shortcut strip. Some 2008s have a separate capacitive shortcut surface that can lock independently of the main screen; a full reboot clears both.
• Let the car sleep. Switch off, lock the car and walk away for five minutes so the electronics fully power down, then unlock and restart.
• Check for a software update. Peugeot has issued NAC firmware that cures freezing and slow boots; download it by VIN from the Peugeot Update site to a FAT32 USB stick, or have a dealer flash it.
• Pull the fuse (last resort). With the car off, remove the head-unit fuse for about a minute and refit it to force a cold restart. Check the owner’s manual fuse chart for the infotainment position.

Factory reset (erases data — rarely needed)

A factory reset is separate from the reboot and only worth doing if you are selling the car or chasing a deep, persistent glitch. Go to Settings → System → Factory Reset, confirm, and wait for the system to reboot. It erases presets, paired phones and navigation history, so only do it deliberately.

Frequently Asked Questions

There is no knob on my 2008 — how do I reset the screen?

Correct, the Mk2 i-Cockpit has no rotary control. The reboot is a long press-and-hold of the SRC (source) key — the control that also adjusts the volume, in the button row below the screen — not a press on the glass.

The shortcut buttons under the screen stopped working but the display is fine — same fix?

Yes. That capacitive shortcut strip can freeze on its own; holding the SRC key to reboot the whole NAC unit usually brings it back. If it persists, a software update is the next step.

Will the reboot lose my Bluetooth pairings or presets?

No. The on/off-key reboot keeps every preset, favourite and paired phone. Only the menu-driven factory reset clears them.

The screen is stuck on the Peugeot logo — what now?

A unit looping on the lion usually needs a full power-down. Repeat the on/off-key hold for fifteen seconds or so; if it still loops, lock the car and leave it five minutes. Persistent boot-loops point to a firmware update being due.

If a warning light or fault message stays on the dash after the reboot, it may have stored a diagnostic trouble code — you can look it up on autodtcs.com.